Frequently asked questions · Chazz.ai

Question 1

What kind of content is allowed?

Accepted Answer

Every character, scenario, story and image carries one of two ratings: safe, or restricted. Restricted material exists but is gated. It needs an eligible, verified account, and it is unavailable entirely in some regions. Ratings are decided by automatic screening on save, not by the creator alone, and anything illegal is refused outright.

Question 2

Why is some content unavailable in the mobile app?

Accepted Answer

The Apple and Google app stores apply their own content policies, so callers on the native apps are always moderated regardless of account status. The full experience is on the website. Open chazz.ai in any browser on the same device. Your account, characters, conversations and credits are the same on both.

Question 3

How do I unlock restricted content?

Accepted Answer

Sign in on the website, then open Settings and use the content-rating control under Preferences. What it asks for depends on your country: nothing at all, a single 18-or-over confirmation, your date of birth, or a full identity check. Some regions have no path at all, and identity verification is currently switched off, so accounts in countries that require it cannot unlock restricted content for now.

Question 4

How does the credit system work?

Accepted Answer

Credits are called CGC, and one CGC is A$0.01. Guests get none at all. A newly registered account gets 50 credits the moment it is created and another 50 the first time it comes back on a later day, 100 in total, and they stay until you spend them. Two models cost zero credits per message at default settings, so you can keep chatting without a balance, though a longer reply, memory deeper than the default, a second character in the turn, or a director or evolution pass will each still cost something. Packs and subscriptions add separate credit pools.

Question 5

Can I earn credits for posting about chazz.ai?

Accepted Answer

Yes. Post about it anywhere public, the site itself or a character, story or image you made, and if the post reaches 50 likes or upvotes send us the link through the Contact tab under the Social post reward claim category. A person checks it and adds 500 credits. A post that goes considerably further is worth a month of Premium instead, which is our call rather than a second threshold. Including your invite code is optional. It needs a registered account, one claim per post, up to three paid claims a month, and bought engagement is refused.

Question 6

What makes chazz.ai different?

Accepted Answer

Conversations keep state. Characters build memories and can drift over time, scenes have a location and a clock, and with the living world switched on the world produces its own beats when you go quiet. On top of that, everything is authorable: characters, scenarios, modifiers and lore packs, with macros and a scripting language for behaviour that changes with the situation.

Question 7

Can I create my own characters?

Accepted Answer

Yes, and more than characters. You can build characters, scenarios, modifiers and lore packs. Characters, scenarios and modifiers are made in Customize; lore packs have their own editor in your Library. Keep them private, publish them to the catalogue, or list them for sale in the Marketplace.

Question 8

Is my data secure?

Accepted Answer

Conversations are never public. Your email is never shown to anyone, and your display name is visible only to you. Your handle is the one public identifier. For anything sensitive there is a private chat vault that encrypts selected chats on your device before they leave it, so what is stored is ciphertext. You can delete your account and everything attached to it from Settings, permanently and without a grace period.

Question 9

What do I get by signing up?

Accepted Answer

Saved conversations that follow you between devices, a library, personas, the credit wallet and the 100 welcome credits, plus multiplayer, campaigns, the Turing Test, cosmetics, gifts and the Marketplace. Guests can browse, read stories and chat, but get zero free credits and cannot save anything.

Question 10

Which models are free?

Accepted Answer

Two models cost nothing per message and are available to every account. They are labelled as free in the model picker. Premium models need a Premium or Ultimate plan. Asking for one without it does not fail, it quietly runs the free fallback instead and charges accordingly.

Question 11

Why did that message cost more than I expected?

Accepted Answer

A turn is the model price, plus one credit for each extra 100 tokens of reply length beyond the first 100, multiplied by your memory depth (up to double at maximum), plus flat charges for anything that actually ran: a second speaking character adds two, the director adds one, evolution adds one, a memory extraction adds two. The director and evolution charges are waived on Premium and Ultimate. The estimated-cost card in Settings runs your defaults through the real pricing function.

Question 12

Why does my character forget things?

Accepted Answer

A conversation keeps only its most recent messages word for word and summarises the rest, then recalls a handful of stored memories per reply. The defaults are twelve verbatim messages and six recalled memories. Raise them in Settings or in the conversation itself, but memory depth is a cost multiplier, and it is also clamped down to whatever the chosen model can actually hold.

Question 13

How do I make characters call me by my name?

Accepted Answer

Create a persona, the character you play, under Your Persona in Settings, and set it as your default. A persona is a name and a description, and it is injected into the prompt so characters address you as that person. Any conversation can pick a different persona or none at all.

Question 14

I changed a setting and nothing happened. Why?

Accepted Answer

The Settings page sets defaults for NEW chats. An existing conversation keeps whatever it was saved with, and a character may have shipped its own recommended settings that were folded in when the chat was created. Change the setting from that conversation's own settings panel instead. A conversation always wins.

Question 15

If I regenerate a reply, do I lose the old one?

Accepted Answer

No. Regenerating forks the conversation: the old reply stays on its own branch and the new one starts another, and you can move between them. Each branch keeps its own history and its own memory, and never sees what happened on a sibling. Every regeneration is a fresh generation and is billed as a normal turn.

Question 16

I set my story to Published but nobody can see it. Why?

Accepted Answer

The public catalogue reads the public switch, not the status field. Setting the status to Published does not publish anything. Tick the public switch on the story instead.

Question 17

How much does story narration cost?

Accepted Answer

Narration is 80 credits per 1,000 characters, and a speaker-attribution pass adds a flat 10 credits when it runs. In practice a short story is roughly 250 credits, a medium one around 650, and a long one around 1,200. A single narration job is capped at 50,000 characters, and regenerating audio is charged like a fresh generation.

Question 18

What does the Marketplace charge to sell something?

Accepted Answer

Ten percent of the sale price, rounded down. You see the fee and your take before you list. Prices run from 10 to 50,000 credits, and a sale clones the item into the buyer's account as their own private copy. Your original is untouched.

Question 19

Can I turn credits into money?

Accepted Answer

Through the Creator Program, as prepaid gift cards: 25,000 credits for a $10 card, 50,000 for $25, or 100,000 for $50. Credits are debited when you make the request, a person reviews it, and a denial refunds them in full. It is a manual process, not an automatic payout.

Question 20

Can I play with other people?

Accepted Answer

Two ways. A multiplayer session is a shared room where two to four people talk to the same character, with settings controlled by the host. A campaign is a persistent, procedurally generated world played as a text adventure under a pseudonym. Both need a registered account.

Question 21

How do I report something or get help from a person?

Accepted Answer

Content can be reported from the item itself, and the report goes to a moderation queue. For anything else, the support dialog has three tabs: an assistant for usage questions, a bug report form, and a support ticket for anything needing a human: billing, account access, or an appeal.