How do I contact Chazz.ai support?

Email support@cognitive-industries.org, or open the help dock inside the app, which attaches the ticket to your account.

How do I report a security vulnerability?

Email contact@cognitive-industries.org. Report first and do not exploit. Good-faith research reported there is not pursued legally, and you will not be asked to stay quiet about it.

How do I request deletion of my data?

Email contact@cognitive-industries.org from the address on the account, or use the deletion control in account settings. The privacy policy sets out the retention windows that apply after a deletion request.

Contact · Chazz.ai

How to reach Cognitive Industries about Chazz.ai: support, billing, legal, press, partnerships, licensing, vulnerability reports and law-enforcement requests, with the right address for each.

Account and billing questions go to [email protected]. Everything else, including legal, press, partnerships, licensing and vulnerability reports, goes to [email protected]. Both mailboxes are monitored by Cognitive Industries in Australia.

Pick the address

Support and billing: [email protected]. Account access, a charge you do not recognise, credits that did not arrive, a feature behaving wrongly.
Legal and privacy: [email protected]. Data access, correction, export or deletion requests, complaints, copyright and takedown notices, law-enforcement requests.
Security: [email protected], and read the security page first. Report before you exploit, and good-faith research is not pursued.
Press and partnerships: [email protected]. The brand assets and the approved description are on the press kit.

From inside the app

Signed in, the fastest route is the help dock: it opens a support ticket attached to your account, which means nobody has to ask you to prove who you are before they can look anything up. Bug reports from the dock carry the page you were on and the last error, which is usually the difference between a fix this week and a fix after three rounds of questions.

What to include

Nobody from Cognitive Industries will ever ask for your password, a full card number, or a one-time code. A message that does is not from us, whatever the sender address looks like.

The email address on the account, if the question is about an account.
What you expected, what happened, and roughly when.
The page URL. It names the screen better than a description of it does.
For a billing question, the last four digits and the date. Never the full card number, and no address will ever ask you for one.

Postal and business details

Cognitive Industries, ABN 62 794 528 747, Australia. A postal address for formal legal service is available on request to [email protected].

Questions

How do I contact Chazz.ai support?: Email [email protected], or open the help dock inside the app, which attaches the ticket to your account.
How do I report a security vulnerability?: Email [email protected]. Report first and do not exploit. Good-faith research reported there is not pursued legally, and you will not be asked to stay quiet about it.
How do I request deletion of my data?: Email [email protected] from the address on the account, or use the deletion control in account settings. The privacy policy sets out the retention windows that apply after a deletion request.

Elsewhere on Chazz.ai

This document is the server-rendered form of /contact. The interactive page needs JavaScript, and shows the same content.

The complete documentation of this service is available as one plain-text file at /llms-full.txt. A short summary, with the operator's policy for automated readers, is at /llms.txt. Changes are published as a feed at /rss.xml.

Chazz.ai is operated by Cognitive Industries, ABN 62 794 528 747, Australia. Contact: [email protected].